Guides / FAQs and website chat
FAQs and website chat
Answering the same customer questions. Typical: about 3 hours a person a week. AI could take roughly 40% (illustrative).
5 steps
- 1
List your top 20 customer questions and answers.
- 2
Put them on an FAQ page first.
- 3
Add a chat helper that only answers from that list.
- 4
Always offer a way to reach a person.
- 5
Read chat logs weekly and fix gaps.
🧰 Tools that can do this
Website chat tools, Copilot Studio, Gemini, ChatGPT.
🆓 Do it free
Chatwoot. See free tools and StackSwitcher for switching guides.
🔒 Keep it safe
Do not paste personal, staff or client details into public AI tools. A person checks the output before it counts.
🆓 Option 1: Do it free
Open source tools you can run yourself, no licence fees. You will need someone handy to set them up and keep them updated.
- Chatwoot: website chat and shared inbox.
📦 Option 2: Get the click by click pack
Plain guides and prompts in a ZIP. Pay once, no subscription. It is a set of guides, not software. This job (FAQs and website chat) has its own click by click setup in both Starter and Full.
Last checked 4 Nov 2026. Menus change, so check the tool's own help pages.